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Santalahti
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Online Reservation

Arrival:
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Type:
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Adults:
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Cheapest price guarantee!

Group reservations: info@santalahti.fi,
p. +358 (0) 5 260 5055

» Open Santalahti reviews

FINLAND REVIEWS

Finland is the best in the world
» Statistics Finland Official
Best in travel 2017
» Lonely Planet
Best Trips 2017
» National Geographic
Finland is the new Nordic hotspot for wellbeing
» Evening Standard UK 13.12.2016
Top 10 Happiest Countries in the World
» National Geographic 12.8.2016
Best country in the world for living
» Independent 5.7.2016

 

SANTALAHTI REVIEWS

» Review us

Daniel
"Wahoo it was cool
I love the way it was organised”

Valentina
”If I could I would stay here forever”

Yorrell
"Fantastic!
Location, forest around"

Sergey
”Excellent place for big family weekend
Magnificent views. Quiet. Peaseful. Comfortable. So good for people. Excellent place for spending time with lovely dogs. Excellent price/quality ratio.”

Merja
”Nature at your doorstep
Santalahti is the most tranquil place, so beautifully situated among the trees, overlooking the sandy beach and sea.
There's nothing better than waking upp in the morning, going to the sauna, warming upp. And then cooling down with a dip in the sea!
The golf course is stunningly beautiful, a must experience!
I enjoyed seeing the white cheeked  geese, but didn't like their  poop...
I was also surprised that me and my sisters bed was a twin bed? Why  not two singles? Hutt 109...”

Ian
”Beautiful spot on the beach
Cabins very well spaced from each other. Not huge but well kitted out. Lovely area”

Olga      Saint-Petersburg
"Beautiful view. Silence and peace. Nothing will bother you."

Artem      St. Petersburg
“Great price! Great view! Super people!”

Irina      Saint-Petersburg
"It really the best way to spent 1-2 nights in long travel with family."

Darius      Saint Petersbourg
"All is well"

Alexei      St. Petersburg
"Lovely quiet location. Summer - a place for swimming, in the winter - beautiful skiing on the golf course. "

Konstantin      Moscow
"Calm, quite and beautiful place. Clean and cozy cottages (we stayed in that with sauna, 32 m2). Ideal for walks/skiing."

Natalya      St. Petersburg
"Everything :)) I like this place very much!"

Alexander      Sankt-Peterburg
"I stayed in 3+2 cottage with sauna. Outdoor temperature was about 2 degree under zero, but indoor is worm. Kitchen equipment is quite good, radio, TV, small and likely sauna - all this facilities for you best mood. On seaside (rugthly 200 meters) we found childcort."

Xenia      St.Peretersburg
"This hotel is very comfortable and relaxed. Beautiful views, sure version for any company."

Dmitriy
“Nice place for a family holiday. There is everything for the good weekend with family."

Leonid
"Beautiful scenery, near the lake. Playgrounds. Many barbecues with free firewood."

Andrey
"Nice hotel, friendly staff. A cozy cottage with kitchen: stove, refrigerator, microwave, kettle, coffee maker, dishwasher machin. Sauna great. Nature is super! "

Oleg
"The hotel is nice, quiet, comfortable, everything you need is there."

RESERVATIONTERMS AND CONDITIONS AND GUIDELINES FOR CUSTOMERS

Owner and landlord:
Santalahti Resort  * * * * *
Santalomat Oy
Santalahdentie 150
48310 Kotka
Tel: +358 (0)5 260 5055
info@santalahti.fi
www.santalahti.fi
Business ID 096 1304-9

We serve in both Finnish and English.

Reservation and cancellation terms and conditions
Santalahti Resort (later referred to as the Santalahti) will comply with the following terms and conditions, concerning the reservation and cancellation of accommodations, services and rentals.

1. Reservations and payment
At online booking the customer will pay the entire fee at once when booking, or can choose that the payment is due upon arrival (payment upon arrival capacity is limited). After the reservation is completed, the customer will receive a confirmation of the reservation via e-mail including the online rental terms and conditions and guidelines for customers. In addition, the customer will receive a receipt of the payment if the payment was done when booking.

Reservations made by phone or e-mail are paid by the customer in total amount by an invoice beforehand or by the latest at check-in when arriving to Santalahti.

For travel agency reservations booking fee is 20 % of the total price. Booking fee must be paid immediately after the reservation. Booking fee is not refunded. Final payment must be paid by the latest 30 days before arrival.

Group accommodation reservations are usually charged beforehand partially or in its entirety.

2. Driving directions and opening hours
Driving direction maps and the Santalahti opening hours can be found on the Santalahti web pages www.santalahti.fi.

3. Arrival
The keys are handed to the customer upon showing the email reservation confirmation at check-in. Customer pays the entire fee in total amount  with invoice in advance or by latest upon arrival at the reception.

The keys are handed over to the customer at a time of period that is informed in the reservetion terms. During rental periods outside the summer season, when the reception is not open around the clock, the keys can be handed over by agreement. » Check reception opening hours

Accommodation arrival / check-in times:
•    Holiday cottages 16 -, 20 - and 32 m2, from 3 p.m. onwards.
•    Apartments 130m2 and Villa Aava from 5 p.m. onwards.
•    Tree accommodation and camping places, from 12 p.m. onwards.

Customers need to inform Santalahti in advance if  arrival time is later than 8 p.m. If late arrival has not been informed in advance, Santalahti has a right to rent the property forward.

4. Residence and equipment
Detailed descriptions of the properties’ equipment is available on the Santalahti web page www.santalahti.fi.

During the holiday rental period, the customer is personally responsible for any cleaning tasks. A cleaning service is also possible against payment ordered separately.

Silence between 22:00-07:00. Disturbing behaviour at any time is prohibited and Santalahti has the right to evict such customers without refunding the payment.

The charges collected for opening doors is 0€ when the reception is open, and 50 € at other times. In so far as a key is misplaced or lost, the actual costs incurred as a result of changing the locks and the making of new keys will be collected from the customer.

5. Departure
The keys are to be returned to the reception of Santalahti by 12 p.m. on the day of departure.

At the end of the retal period the customer must make sure that the equipment of the location is in their correct place, any rubbish has been taken out to the dumpster, the lights are switched off, the windows are closed and all of the doors are locked.

Detailed guidelines concerning departure procedures from the premises are available on the hallway wall of the premises.

6. Smoking and pets
Smoking is prohibited inside all premises at all times. In the event of unauthorized smoking inside the premises, a fixed charge of 500 € will be collected and in addition, the rental cost (according to the price list) of the premises in question will continue to be collected until the smell of the tobacco has been removed.

Pets are permitted, but the customer must ensure that the pets do not dirty or damage the premises. Pets are not allowed to go on beds or sofas of the premises.

Santalahti is not responsible for allergies, e.g. problems caused to guests as a result of any possible smoking or animal dander etc.

7. The number of people
The number of beds available at the premises also refer to the maximum amount of people who are allowed to stay at the premises. The use of a tent or other accommodation in the grounds of the premises are prohibited.

8. Compensation for damages
The customer is obliged to compensate any damages caused to the Santalahti premises or its contents and damages resulting in the loss of rental income.

9. Possible complaints
All comments and complaints concerning the equipment and condition of rented premises must be informed immediately to Santalahti. If the matter is not corrected, the customer should give a written complaint to Santalahti. This must be done within one month of the end of the reservation period.

If the customer and Santalahti are unable to come to an agreement, the customer can refer the matter to the Consumer Complaint Board for further handling. Possible trials and/or legal proceedings are carried out in Finland and if possible at the district court of Kymenlaakso.

10. Cancellations
All cancellations must be made in written in Finnish or in English to Santalahti by e-mail to address info@santalahti.fi . Santalahti will confirm cancellation by e-mail. Cancellation is accepted when Santalahti has confirmed the cancellation. An unpaid invoice is not a cancellation. Changing the reservation is also interpreted as a cancellation.

Payment by arrvial -reservations of one premise (excluding Villa Aava, look for special terms of the Villa beneath):

Cancellation of 1-6 night reservations

Santalahtis charge of the agreed price

More than 7 days to the beginning of reservation

no charges

7-2 days to the beginning of reservation

50 %

less then 2 days to the beginning of the reservation

100 %

Cancellation of over 6 night reservations

Santalahtis charge of the agreed price

more than 21 days to the beginning of the reservation

no charges

21-14 days to the beginning of the reservation

50 %

less then 14 days to the beginning of the reservation

100 %

Paid, one premise reservations:

Cancellation of paid one permise reservations

Santalahtis charge of the agreed price

more then 21 days to the beginning of the reservation

10 % of total price + 30 € delivery charge

less then 21 days before the beginning of the reservation

100 %

Group reservations and Villa Aava:
The terms beneath are  used to the reservations of Villa Aava and group reservations.
Group reservation = more then one permises and/or one of the following: cave sauna world, VIP-sauna reservation, meeting- / eventreservations, catering reservation, programme through Santalahtis co-operation partners.

Cancellation of group reservations and Villa Aava

Santalahtis charge of the agreed price

more than 28 days to the beginning of the reservation

no charges

28-14 days to the beginning of the reservation

50 %

less then 14 days to the beginning of the reservation

100 %

All cancellations are interpreted by the cancellation terms above whatever the cause may be. We recommend travel insurance for our customers to cover cases of illness or accidents.

In foreign payments possible bank fees will be cut down from refundable sum.

11. Santalahtis rights to reservation cancellation

If the customer has not payed the invoice by due date Santalahti has the right to cancel the reservation.

In the case of a force majeure, Santalahti may dissolve the agreement. Santalahti is obligated to inform the customer immediately.
The customer is at that time entitled to obtain the total amount of their paid rent from Santalahti in total.

Santalahti is not responsible for any errors found in their brochures / internet pages. We reserve the right to make changes after the printing of brochures and the updating of the Internet pages.

12. Protection and maintenance of customer information

Santalahti protects all customer information. Information of customers stays’ is keept by maximum three (3) years. The professional confidentiality of staff at Santalahti covers all customer information. Santalahti does not give out the contact information of the customers.

Additional instructions for customer on the hall walls of premises.

Online Reservation

Arrival:
Departure:
Type:
Accommodation units:
Adults:
Children 0-14 years:
Campaign Code:

Cheapest price guarantee!

Group reservations: info@santalahti.fi,
p. +358 (0) 5 260 5055

Online Reservation

Arrival:
Departure:
Type:
Accommodation units:
Adults:
Children 0-14 years:
Campaign Code:

Cheapest price guarantee!

Group reservations: info@santalahti.fi,
p. +358 (0) 5 260 5055