Frequently asked questions
Planning a holiday in Kotka, a sauna evening by the sea or a celebration? Find answers about booking, arriving and making the most of your stay.
Arrival and opening hours
Where is Santalahti Resort?
We are on the shores of the Gulf of Finland, about six kilometres from Kotka city centre. Our address is Santalahdentie 150, 48310 Kotka, Finland. Contact details and location.
Is Santalahti open all year round?
Yes. Accommodation, camping pitches, saunas and meeting and event venues are available year-round. Opening hours for the Bistro, reception and equipment rental vary by season. Check opening hours.
Can I arrive after reception closes?
Yes. Check-in and check-out can be arranged for any day. If you will arrive outside reception hours, contact us in advance. Contact reception.
Can I charge my electric car at Santalahti?
Yes. The Type 2 charging point next to reception has a maximum output of 11 kW. Slower charging is available at designated campsite points. Book at reception and use the charging point assigned to you. Charging instructions and prices.
Accommodation and booking
What types of accommodation are available?
For two, choose a Santa Glass Villa, Santa Suites apartment or Santa seaside cottage. Santa Spa Villas and Santa Sauna Villas suit families and small groups. Villa Aava sleeps up to 18. We also offer glamping and a five-star campsite. Explore accommodation.
Which accommodation options have a private hot tub or sauna?
Santa Glass Villas have a private outdoor hot tub for two. Santa Spa Villas and Santa Spa & Pet Villas have both a private sauna and an outdoor hot tub. Santa Sauna Villas and Santa Sauna & Pet Villas have a private sauna. Compare accommodation options.
Where can I check availability and prices?
Enter your dates and number of guests to see available accommodation and prices. You can also book camping pitches online. Check availability and book.
How do I book accommodation?
- Open the online booking system.
- Select your arrival and departure dates and the number of guests. Enter a promotional code if you have one.
- Search for availability and choose your accommodation.
- Check the price, what is included and the booking terms. Select any extras, enter your contact details and follow the instructions to complete the booking.
- Check your email for the booking confirmation. If you cannot find it, check your spam folder and contact reception if needed.
Need help? Call +358 5 260 5055 or email info@santalahti.fi.
What are the check-in and check-out times?
Check your accommodation description or booking confirmation for the exact times. Ask reception about early check-in or late check-out. View accommodation.
Are bed linen, towels and end-of-stay cleaning included?
Check what is included in your accommodation description. In a Santa Glass Villa, the bed is made up, bathrobes and towels are provided, and standard end-of-stay cleaning is included. Check facilities and amenities.
Can I order breakfast?
Breakfast is not included in the accommodation unless specifically stated otherwise. Breakfast can be ordered in advance for all accommodation options. Check your booking details for what is included. Check your booking details.
How do I change or cancel my booking?
Contact us as soon as possible and have your booking confirmation handy. The terms depend on the service you booked and how much time remains before your stay or activity. Read the booking and rental terms.
What should I do if there is a problem with my accommodation?
Let reception know straight away so we can help during your stay. If reception is closed, call the number in your arrival instructions or the information folder in your accommodation. See contact details.
Do you offer accommodation for work trips or longer stays?
Yes. We offer cottages, villas and apartments in Kotka. Long-stay rates include bed linen, towels and private parking. Stays of more than seven nights also include weekly cleaning and fresh bed linen and towels. Explore long-stay accommodation.
Where can I find accessibility information?
Tell us about your needs before booking. We can check the entrance, access route, parking and bathroom facilities and help you find a suitable option. Contact reception.
Pets
Can I bring my dog or another pet?
Yes. House-trained pets are welcome free of charge in all our accommodation and at the campsite, including Santa Glass Villas and Villa Aava. Read more about staying with pets.
Which villas have a fenced garden for dogs?
The Santa Spa & Pet Villa and Santa Sauna & Pet Villa have a private fenced garden for dogs and a gate at the terrace entrance. Look for Pet Villa in the booking system. Browse the villas.
What can I do with my dog at Santalahti?
Set off on a walk straight from the resort. Bistro Santalahti has a pet-friendly terrace, a dog menu, a treat bar and a fenced area for dogs. Find walks and swimming spots for dogs.
Is there accommodation suitable for guests with pet allergies?
We clean all accommodation between stays. As pets are welcome in every property, pet allergens may still be present. Read the booking and rental terms.
Campsite
Can I bring a motorhome, caravan or tent?
Yes. Our five-star campsite has pitches for motorhomes, caravans and tents. Electric hook-ups are available for motorhome and caravan pitches. Explore the campsite.
What cable do I need for the electric hook-up?
Pitches have round, three-pin CEE sockets. Use one continuous cable without extensions or splitters and fully unwind any cable reel before use. Read the hook-up instructions.
What facilities are available at the campsite?
The campsite has washrooms, kitchen facilities, a covered barbecue area, a laundry room, a children’s playroom and a playground. In winter, services are more limited. The beach, Bistro, saunas and nature trails are nearby. See campsite facilities and map.
Saunas and Nature Spa
Can I book a sauna without staying overnight?
Yes. For example, day visitors can book a private family sauna. Check the individual sauna page for booking details. Explore our saunas.
What is the difference between the Nature Spa and Luolasavusauna & Spa?
Luolasavusauna & Spa is a private venue for up to 20 guests, with a cave smoke sauna, warm pool, cold plunge pool and fireplace lounge. The Nature Spa can be booked exclusively for up to 60 guests and includes four saunas, two warm pools and a cold plunge pool. Compare saunas and pools.
Which sauna is suitable for a small group?
A private family sauna fits up to eight people. The wood-fired, glass-roofed Santa Glass Sauna is available to overnight guests and fits up to eight. Santa Glass Sauna & Spa, with a warm pool, fits up to 14. See the sauna options.
Are public sauna sessions included in my stay?
Yes. Public sauna sessions are included for overnight guests at Santalahti Resort. Session times vary by season. Check the public sauna schedule.
Activities, Bistro and day visits
Can I visit Santalahti for the day?
Yes. Visit the Bistro terrace, walk the nature trails, spend time at the beach, play minigolf or disc golf, or book a private family sauna. Check opening hours and seasonal services before you visit. Check opening hours and seasonal services.
What is there to do with children at Santalahti?
On a summer day, head to the sandy beach or playground, or play minigolf. The nature trails are ideal for a family walk, and the campsite has a children’s playroom. Explore activities.
What can I do at Santalahti in winter?
Explore the nature trails, enjoy a sauna or stay in a villa with a private heated outdoor hot tub. Ask about snowshoes, cross-country skis, fat bikes and electric fat bikes. Availability depends on weather and trail conditions. See winter services.
Where can I rent a paddleboard, kayak or bike?
The equipment rental shop is at Bistro Santalahti and reception. Depending on the season, you can rent stand-up paddleboards, kayaks, bicycles, fat bikes and electric fat bikes. See activities and rental equipment.
Can I visit the Bistro for coffee or a meal without booking accommodation?
Yes. Bistro Santalahti welcomes day visitors. Café and kitchen hours vary by season. Visit Bistro Santalahti.
Meetings, celebrations and gift cards
Can I hold a wedding, family celebration or company team day at Santalahti?
Yes. Villa Aava, the Sea Pavilion, Takkatupa, the Luppi meeting room and Lapin Kota suit events of different sizes. We can arrange meals, accommodation, saunas and group activities. Explore meeting and event venues.
How do I request a quote for a group?
Tell us your preferred date, expected group size and what kind of event you are planning. Let us know if you need accommodation, catering, a sauna session or group activities. Request a group quote.
Where can I buy a Santalahti gift card?
You can buy a gift card online. Check the card details for validity and terms of use. If you already have a card, follow the booking instructions provided with it. Buy a gift card.
The Santalahti story
When did the Santalahti Resort story begin?
Jukka Markkola began running Santalahti Holiday Village in 1991, and Katriina Halles-Markkola started Santalahti Minigolf in 1993. They combined their businesses around the turn of the millennium and gradually developed the summer destination into a year-round resort. Read the Santalahti story.
When did the campsite receive its five-star rating?
The campsite received its five-star rating in 2003. Over the years, we added accommodation, saunas and venues for meetings and events. Villa Aava was completed in 2019. Discover Santalahti’s history.
Why is Santalahti known as a dog-friendly destination?
Pets have been part of holidays at Santalahti since the early 1990s. In 2022, members of SF-Caravan voted Santalahti Finland’s most dog-friendly campsite. Pets stay free of charge, and some villas have a private fenced garden for dogs. Read more about holidays with pets.
How does Santalahti manage its energy use?
We use electricity from renewable sources and generate electricity with our own solar power systems. We heat and cool our year-round accommodation with geothermal energy or air-source heat pumps. Read more about Santalahti.

